The Process Approach to QMS (ISO 9001, IATF 16949):
Process Approach:
Hello readers! Today we will discuss the process approach. Why QMS standard (ISO 9001, IATF 16949) promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. As per ISO definition process approach is; Understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its intended results. This approach enables the organization to control the interrelationships and interdependencies among the processes of the system so that the overall performance of the organization can be enhanced.
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UNDERSTANDING OF PROCESS APPROACH WITH EXAMPLE:
As we know organizations have several departments for executing a certain activity. And for multiple processes, it’s difficult to understand the process interaction and department involvement. So the process approach will help you to meet the intended result of QMS and Customer requirements. Every process follows the PDCA cycle to complete the activities as plan-do-check-act. For completing the cycle of PDCA, the individual department will be involved in the appropriate phase. The Schematic diagram of multiple processes is given below.
The process approach is one of the Principles of QMS.
How a company correlates its activity after getting orders from customers:
Basically, the customer intimates the order to the customer representative (marketing) and then the organization executes the job activities according to their process approach. Subsequent to the customer requirement, the PPC department prepares the monthly/shift-wise plan and accordingly informs to support department for readiness and prompt supply of input requirements. Then the process manager arranges the process accordingly to execute the process and simultaneously QC team monitors the process and product characteristics to confirm the product and allow passing the next operation and doing so the product is made and supplied to the customer with the fulfillment of their requirement. I hope you got a complete idea of how the process and several departments have interacted with each other to complete the jobs. So actually this is called the process approach.
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About Author
TECHIEQUALITY
The Author is an Expert in Quality Management System, Operation Management, Business Excellence, Process Excellence, IATF 16949, ISO 9001, ISO 14001, ISO 45001, ISO 17025, TQM, TPM & QA. He is Certified as an IA for ISO 9001, IATF 16949, ISO 14001, ISO 17025 & ISO 45001 Standard.